Our Commitments
Quality, High Security and Efficiency!
Bug-Tracker offers mature processes and methodologies that help Publishers and Developers of all sizes to achieve their anticipated and improved product quality levels, while reducing the time and costs associated with testing. The ISO 9001:2008 certification of our labs is a testament to our dedication to provide quality services while maintaining the highest standards for our testing procedures.
Working with Bug-Tracker has many benefits:
- ISO 9001:2008 Certified working methods
- State-of-the-art security systems for all our laboratories
- A system of Quality Management that exceeds clients’ expectations
- Internal Quality Control and external audits
- Collaborative processes to build strong partnerships
- Increased project management flexibility and communication in your own language
- Detailed reports and key statistics
The quality of our services is as much our priority as the security and confidentiality of your projects.
- All test laboratories are located in ultra-secure buildings with state-of-the-art alarm systems directly linked to the police, magnetic access card readers and security guard patrols at all times
- Multiple surveillance cameras monitor our labs day and night in Montreal, Paris and Chengdu
- Testing equipment and data media are kept locked and each item is tracked on a thorough and daily basis
- Strict document, password and destruction protocols
- All documents and sensitive data are protected by individual passwords of standard length and complexity, and stored on our data servers in a secure restricted-access room
- Employees carefully selected and bound by strict Non-Disclosure Agreements.
- Regular and random inspections of employees
Computer network security is also a high priority
- With the help of our team dedicated to network integrity, each workstation is protected by anti-virus programs and firewalls
- Workstations used by testers are configured and monitored to completely disable data extraction and USB keys and to severely restrict Internet access. Access to the operating system configuration is also restricted to enforce maximum security
- Our FTP server is managed by secure Internet application hosting professionals. This guarantees a large bandwidth and protects us against data theft and physical damage to our server
